The NPS method demonstrated the percentage of active promoters amongst all responders. 10 point scale is used and the active promoters are the ones answering at least 9 points. Points 7-8 are indifferent and below 7 are non-promoters
NPS is commonly used as a question in satisfaction surveys: would you recommend our organization as an employer to friends and family?
With the NPS it is useful to measure changes in time which is why it is reasonable to add NPS to more frequent “Pulse” surveys. This enables to follow changes of the NPS.Quite often general NPS questions regarding the organization’s services and products are added to satisfaction surveys – employees know best about the quality!
The NPs can be used in a variety of Upsteem.com’s surveys, i.e.: